Refund policy

Right of Withdrawal (EU consumers)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us: AutoTuneParts, Friedrichsplatz 2A, 90552 Röthenbach an der Pegnitz, Germany | Email: AutoTuneParts2026@gmail.com | Phone: +491636522407

You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction. You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. You will have to bear the direct cost of returning the goods.

Non-Returnable Items

Items that are not eligible for return: damaged items caused by misuse, items without original packaging if packaging is essential